Module 6 – Feedback: Leadership for a Learning, No-Blame Culture

In this module we look at the role of the whole feedback process. Regular, good quality feedback is one of the most important ingredients in building constructive relationships, achieving team objectives and supporting continuous development.

This interactive The Language of Leadership: finding your own voice programme module demonstrates how requesting, giving and receiving feedback, when fully integrated into the life of the team, creates an open culture of learning – rather than a culture of judgement and blame.

Please note – this module is intended to complement the Leading in Adversity: Difficult Conversations and Challenging Situations module but can also be attended also a ‘stand-alone’ module.

  • Duration: 1 Day
  • Delivery: Virtual
  • Methods: Presentation, whole group discussion and activities, breakout sessions, role play, video clips, reflective journaling etc.
  • Pre-event preparation: N/A
  • Post-event work: Book next modules according to the individual’s leadership development objectives, follow-up on individual Action Plan decided at end of the session, and follow-up using Delegate Resource Handbook together with list of further resources provided in the Slide Pack

Please click the links below for more information about this module:

Who can attend

– Doctors in training  FY2+
– Doctors and dentists not in training may attend as fee paying participants

Aims and learning outcomes

Aims:

– To identify the purpose and role of feedback in the team
– To clarify the feedback process
– To enhance communication skills for the feedback conversation
– To demonstrate the importance of feedback in the life of the team

 Please note – this module is intended to complement Module 3‘Leading in Adversity: Difficult Conversations and Challenging Situations’ although it can also be attended also a ‘stand-alone’ module.

Learning outcomes:

Having attended this module, delegates will be able to:
– Communicate the purpose of feedback clearly within the team
– Ask for, give, and receive feedback effectively
– Use feedback as a means of encouraging a learning culture within the team

Associated GMC Generic Professional Capabilities (GPC)

Domain 2: Professional Skills (Communication and interpersonal skills)
– Demonstrating active listening skills
– Demonstrating cultural and social awareness
– Effectively managing challenging conversations or consultations
– Applying management and team-working skills appropriately. Including influencing, negotiating, continuously re-assessing priorities and effectively managing complex, dynamic situations
– Maintaining appropriate situational awareness and sensitivity to the impact of their comments and behaviours on others

Domain 5: Capabilities in leadership and team working
– Demonstrating an understanding of why leadership and team- working is important in their role as a clinician
– Showing awareness of their leadership responsibilities as a clinician and why effective clinical leadership is central to safe and effective care
– Demonstrating an understanding of a range of leadership principles, approaches and techniques, and applying them in practice
– Demonstrating appropriate leadership behaviour and an ability to adapt their leadership behaviour to improve engagement and outcomes
– Appreciating their leadership style and its impact on others
– Actively participating and contributing to the work and success of a team (appropriate followership)
– Thinking critically about decision-making, reflecting on decision-making processes and explaining those decisions to others in an honest and transparent way
– Supervising, challenging, influencing, appraising and mentoring colleagues and peers to enhance performance and to support development
– Promoting a culture of learning and academic and professional critical enquiry

Domain 8: Capabilities in education and training
– Provide supportive developmental feedback, both verbally and in writing, to learners and doctors in training
– Create effective learning opportunities for learners and doctors in training
– Evaluate and reflect on the effectiveness of their educational activities
– Assess objectively and fairly the performance of learners and other doctors in training
– Give timely and constructive feedback on learning activities and opportunities

Faculty biography

Anneliese Guerin-LeTendre

An experienced leadership coach, teacher, trainer and facilitator in the public and private sector, Anneliese Guerin-LeTendre has been working in the NHS since 2008, developing and delivering programmes on leadership, communication, culture, culture change, diversity and inclusion, and wellbeing. Her work – based on the principles of Transformational and Vertical Development Leadership – takes a holistic approach, aligning interpersonal communication skills with values, life purpose and meaning, to offer insights for personal and professional growth and self-empowerment.

Funding

– Wessex training grade doctors and Wessex SAS/Specialty grade doctors are funded by HEE Wessex, so no study leave claims will be necessary for course fees.
– Other delegates are required to pay a nominal fee.

Cancellation penalties may apply. Please refer to the HEE Accent Course Manager Cancellation and Refund Policy.

Event dates and how to book

The following event dates are available to book online:

22 September 2022

If you have not yet registered as a user with the HEE Accent Course Manager system, you will be required to do so before booking your place.