Masterclass – Effective Conversations

The focus for this masterclass is to build greater insight into participants’ personal impact on others and how recognising participants’ own preferences can influence behaviour whilst under pressure and in situations involving conflict.

Gaining an understanding of others starts with developing a good understanding of yourself, your personality preferences and recognising the stresses associated with operating outside of your preferences.

Integral to this masterclass is the use of a psychometric tool to support participants to understand their personality preferences and the associated behaviours. Our recommendation would be to use the Myers Briggs Type Indicator (MBTI) to explore and clarify personality preferences. MBTI is a valid and reliable psychometric tool which aims to explore differences in a positive way.

  • Duration: 1 day
  • Delivery: Face-to-face or virtual
  • Methods: tbc
  • Pre-event preparation: Short application questionnaire (prior to booking confirmation) and pre-event work
  • Post-event work: Reflective practice

Please click the links below for more information about this masterclass:

Who can attend

– Wessex Training grade doctors (FY1+)
– Wessex SAS/Specialty doctors
– Other Wessex delegates may attend as fee payers if places are available

Aims and learning outcomes

To help the participant to:

– Have a greater understanding of their personality preferences
– Consider how their preferences can support them to have effective conversations
– Explore different strategies to hold effective conversations
– Increase their confidence in dealing with challenging and difficult conversations 

Associated GMC Generic Professional Capabilities (GPC)

Domain 1: Professional values and behaviours
– Managing time and resources effectively

Domain 2: Professional Skills (Communication and interpersonal skills)
– Establishing an effective and respectful doctor-patient partnership with the ability to demonstrate empathy and compassion
– Demonstrating effective consultation skills, including effective verbal and non-verbal interpersonal skills
– Demonstrating active listening skills
– Demonstrating cultural and social awareness
– Effectively managing challenging conversations or consultations
– Exploring and resolving diagnostic and management challenges or differences
– Applying management and team-working skills appropriately. Including influencing, negotiating, continuously re-assessing priorities and effectively managing complex, dynamic situations
– Ensuring continuity and coordination of patient care through the appropriate transfer of information
– Demonstrating safe and effective handover, both verbally and in writing
– Maintaining appropriate situational awareness and sensitivity to the impact of their comments and behaviours on others
– Managing the personal challenges of coping with uncertainty

Domain 5: Capabilities in leadership and team working
– Demonstrating an understanding of why leadership and team- working is important in their role as a clinician
– Showing awareness of their leadership responsibilities as a clinician and why effective clinical leadership is central to safe and effective care
– Demonstrating an understanding of a range of leadership principles, approaches and techniques, and applying them in practice
– Demonstrating appropriate leadership behaviour and an ability to adapt their leadership behaviour to improve engagement and outcomes
– Appreciating their leadership style and its impact on others
– Actively participating and contributing to the work and success of a team (appropriate followership)
– Thinking critically about decision-making, reflecting on decision-making processes and explaining those decisions to others in an honest and transparent way
– Supervising, challenging, influencing, appraising and mentoring colleagues and peers to enhance performance and to support development
– Critically appraising performance of colleagues, peers and systems, and escalating concerns

Domain 8: Capabilities in education and training
– Providing supportive developmental feedback, both verbally and in writing, to learners and doctors in training
– Giving timely and constructive feedback on learning activities and opportunities
– Understanding how to raise concerns about the performance or behaviour of a learner or other doctor in training who is under their clinical supervision

Faculty biography

John Monahan (on behalf of ‘Insightful Exchange)’

John is an experienced development professional with a background in Organisational Development, Leadership Development and Human Resources. With experience spanning multiple sectors, John has held senior roles in NHS provider organisations and has worked at regional and national level as a Deputy Director at the NHS Leadership Academy, where his portfolio included Systems Leadership Development and Talent Management.

John brings a depth of experience and understanding to our Organisational Development and Leadership Development practice; and has a passion for working with clients to enable insight and growth.

John is a chartered member of the Chartered Institute of Personnel and Development (CIPD) and holds a master’s degree in Human Resource Management (HRM), he is an accredited Executive Coach, an accredited MBTI practitioner, a Strengthscope Master and a member of the European Mentoring and Coaching Council (EMCC).


– Wessex training grade doctors and Wessex SAS/Specialty grade doctors are funded by Wessex, so no study leave claims will be necessary for course fees.
– Other delegates are required to pay a nominal fee.

Cancellation penalties may apply. Please refer to the Accent Course Manager Cancellation and Refund Policy.

If you wish to book onto a course or review dates, please use the link below.

If you have not yet registered as a user with the Accent Course Manager system, you will be required to do so before booking your place.