Being assertive is an important aspect of the leader’s communication. You need to be clear and sound confident – but don’t want to come across as tough, aggressive, or unfeeling.
This interactive The Language of Leadership: finding your own voice programme module takes examples from a range of situations which can be challenging and offers skills for clear and compassionate communication.
We will explore some of the myths about assertiveness and think about how you can change your thinking and behaviour so that you can manage difficult situations more confidently, communicate in an open and honest way, encourage positive engagement and build good relationships at work.
- Duration: 1 day
- Delivery: Virtual
- Methods: Presentation, whole group discussion and activities, breakout sessions, role play, video clips, reflective journaling etc.
- Pre-event preparation: None
- Post-event work: Book next modules according to the individual’s leadership development objectives, follow-up on individual Action Plan decided at end of the session, and follow-up using Delegate Resource Handbook together with list of further resources provided in the Slide Pack
Please click the links below for more information about this module:
Who can attend
Anyone who has previously attended The Language of Leadership – Introduction day.
Aims and learning outcomes
– To clarify what is meant by assertiveness and assertive communication
– To enhance skills for managing potentially difficult situations calmly and confidently
– To identify the role of assertiveness in compassionate and ‘vulnerable’ leadership
– To demonstrate how assertiveness encourages engagement and builds good relationships at work.
Having attended this module, delegates will be able to:
– Understand the principles of assertive communication
– Make more effective use of your EQ
– Put into practice practical strategies for assertive communication
– Remain true to your authentic self as leader
Associated GMC Generic Professional Capabilities (GPC)
Domain 1: Professional values and behaviours
– Managing time and resources effectively
Domain 2: Professional Skills (Communication and interpersonal skills)
– Demonstrating active listening skills
– Demonstrating cultural and social awareness
– Effectively managing challenging conversations or consultations
– Applying management and team-working skills appropriately. Including influencing, negotiating, continuously re-assessing priorities and effectively managing complex, dynamic situations
– Ensuring continuity and coordination of patient care through the appropriate transfer of information
– Maintaining appropriate situational awareness and sensitivity to the impact of their comments and behaviours on others
Domain 5: Capabilities in leadership and team working
– Demonstrating an understanding of why leadership and team- working is important in their role as a clinician
– Showing awareness of their leadership responsibilities as a clinician and why effective clinical leadership is central to safe and effective care
– Demonstrating an understanding of a range of leadership principles, approaches and techniques, and applying them in practice
– Demonstrating appropriate leadership behaviour and an ability to adapt their leadership behaviour to improve engagement and outcomes
– Appreciating their leadership style and its impact on others
– Actively participating and contributing to the work and success of a team (appropriate followership)
– Thinking critically about decision-making, reflecting on decision-making processes and explaining those decisions to others in an honest and transparent way
– Supervising, challenging, influencing, appraising and mentoring colleagues and peers to enhance performance and to support development
– Promoting a culture of learning and academic and professional critical enquiry
Domain 8: Capabilities in education and training
– Evaluating and reflecting on the effectiveness of their educational activities
Anneliese is an experienced leadership coach, teacher, trainer and facilitator in the public and private sector, and has been working in the NHS since 2008, developing and delivering programmes on leadership, communication, culture, culture change, diversity and inclusion, and wellbeing.
Anneliese’s work – based on the principles of Transformational and Vertical Development Leadership – takes a holistic approach, aligning interpersonal communication skills with values, life purpose and meaning, to offer insights for personal and professional growth and self-empowerment.
– Wessex training grade doctors and Wessex SAS/Specialty grade doctors are funded by HEE Wessex, so no study leave claims will be necessary for course fees.
– Other delegates are required to pay a nominal fee.
Cancellation penalties may apply. Please refer to the HEE Accent Course Manager Cancellation and Refund Policy.
How to book
Delegates will be invited to attend once they have attended The Language of Leadership – Introduction day.