Masterclass – Personal Impact

The idea behind Personal Impact is that it recognises that one’s impact is not just based on one’s competence (which, of course, is tested all the time in general training), or one’s confidence. Instead it focuses on the triad that includes an important third element, one’s authenticity or genuineness:

  • Competence
  • Confidence
  • Genuineness

It is the overlap of all three in appropriate proportions that leads to the deepest level of impact.

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Too much confidence with not enough competence is no more desirable than lots of competence with insufficient proportionate confidence. Genuineness enables someone to sustain their positive impact as they do not have to rely on “acting as if” all the time. Just teaching people some tricks to appear more confident does not lead to lasting change that is useful for people in their real life work situations.

During the Masterclass, participants work on their own practical examples where they can develop and demonstrate their appropriate confidence and genuineness. The focus is on:

– The mental habits that support personal impact, such as understanding the effects of limiting beliefs and cultural programming and what to do about them
– The impact of one’s personality on others, especially others who are different from ourselves – using the Myers Briggs model to demonstrate differences and show how to achieve better flexibility and rapport
– The physical habits that support confidence and being grounded, such as posture and breathing
– The use of voice – what the voice conveys and how to adjust it in different circumstances

…and how to put it all together, coherently and genuinely.

  • Duration: 1 day
  • Delivery: Face-to-face
  • Methods: Teaching, plenary discussions, small group work and active individual practice work. Individuals can take an active role in giving feedback and undertaking role playing scenarios (if necessary) for others in the group. Each participant gets the opportunity to work on their own main issue with focussed input from the facilitator and support from the others in the group.
  • Pre-event preparation: Pre-course questionnaire, so delegates can outline their pressing concerns about their personal impact, specify their needs for the day, reflect on previous feedback and learning and seek feedback from colleagues on their current personal impact. 
  • Post-event work: None

Please click the links below for more information about this masterclass:

Who can attend

– Wessex Training grade doctors (FY1+)
– Wessex SAS/Specialty doctors
– Wessex AHPs and senior nurses may attend as fee payers if places are available

If you do not meet the target audience criteria but have additional experience that you feel would be appropriate for you to attend this course, please contact us.

Aims and learning outcomes


– To allow participants to gain greater understanding of what personal impact is, why it is important and how to improve it
– To facilitate active learning and experiential practice on the ingredients of personal impact – both the physical and mental habits that underlie it
– To provide a learning environment where participants can safely and respectfully work on their own particular issues to do with personal impact and assist others working on theirs
– To facilitate participants to clarify further development actions and plans for how they will do further practise after the course

Learning outcomes:

Having attended this masterclass, delegates will be able to:

– Understand the importance of personal impact and how you can improve it
– Work on the ingredients of personal impact back in the workplace – both the physical and mental habits that underlie good personal impact
– Improve your ability to make a better, more appropriate impact in your communications with patients and colleagues
– Develop a continued development plan for practising the skills involved with personal impact

Associated GMC Generic Professional Capabilities (GPC)

Domain 1: Professional values and behaviours
– Managing time and resources effectively

Domain 2: Professional Skills (Communication and interpersonal skills)
– Establishing an effective and respectful doctor-patient partnership with the ability to demonstrate empathy and compassion
– Demonstrating effective consultation skills, including effective verbal and non-verbal interpersonal skills
– Demonstrating active listening skills
– Demonstrating cultural and social awareness
– Effectively managing challenging conversations or consultations
– Exploring and resolving diagnostic and management challenges or differences
– Applying management and team-working skills appropriately. Including influencing, negotiating, continuously re-assessing priorities and effectively managing complex, dynamic situations
– Ensuring continuity and coordination of patient care through the appropriate transfer of information
– Demonstrating safe and effective handover, both verbally and in writing
– Maintaining appropriate situational awareness and sensitivity to the impact of their comments and behaviours on others
– Managing the personal challenges of coping with uncertainty

Domain 5: Capabilities in leadership and team working
– Demonstrating an understanding of why leadership and team- working is important in their role as a clinician
– Showing awareness of their leadership responsibilities as a clinician and why effective clinical leadership is central to safe and effective care
– Demonstrating an understanding of a range of leadership principles, approaches and techniques, and applying them in practice
– Demonstrating appropriate leadership behaviour and an ability to adapt their leadership behaviour to improve engagement and outcomes
– Appreciating their leadership style and its impact on others
– Actively participating and contributing to the work and success of a team (appropriate followership)
– Thinking critically about decision-making, reflecting on decision-making processes and explaining those decisions to others in an honest and transparent way
– Supervising, challenging, influencing, appraising and mentoring colleagues and peers to enhance performance and to support development
– Critically appraising performance of colleagues, peers and systems, and escalating concerns

Domain 8: Capabilities in education and training
– Providing supportive developmental feedback, both verbally and in writing, to learners and doctors in training
– Giving timely and constructive feedback on learning activities and opportunities
– Understanding how to raise concerns about the performance or behaviour of a learner or other doctor in training who is under their clinical supervision

Faculty biography

Carol Parkes

Carol is a doctor who is also trained in personal development, training and coaching. Carol is now a full-time coach and trainer and has been delivering personal impact masterclasses for 14 years.


– Wessex training grade doctors and Wessex SAS/Specialty grade doctors are funded by HEE Wessex, so no study leave claims will be necessary for course fees.
– Other delegates are required to pay a nominal fee.

Cancellation penalties may apply. Please refer to the HEE Accent Course Manager Cancellation and Refund Policy.

Event dates and how to book

The following event dates are available to book online:

15 March 2023
02 May 2023
13 December 2023

If you have not yet registered as a user with the HEE Accent Course Manager system, you will be required to do so before booking your place.